Terms of Service

Last updated: 7 November 2026

Contents

1. Who we are
2. These terms
3. Who can play
4. Your account
5. The game
6. Subscription
7. Cosmetics, Pebbles and B£
8. Payments through Paddle
9. Cancelling and refunds
10. Keeping Pier Pressure safe
11. Community rules
12. If rules are broken
13. Our content and yours
14. If something goes wrong
15. Changes
16. Ending your account
17. Law and disputes
18. Contact

1. Who we are

Pier Pressure is run by Mambor Walson, a sole trader trading as "Pier Pressure" ("we", "us"), based in Lagos, Nigeria. You can email us at hello@pierpressure.app.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

2. These terms

These terms are the agreement between you and us for using Pier Pressure, the game and this website. By playing, you agree to them. Please also read our Privacy Notice, which explains how we use your information, and our Refund Policy, which forms part of these terms.

When you buy a subscription or an item, you also agree to Paddle's buyer terms, which cover the sale itself. If anything in Paddle's terms and ours conflicts on how you pay, Paddle's terms apply to the payment.

3. Who can play

• You must be 18 or over. We ask you to confirm this when you create an account.
• If we learn that an account belongs to someone under 18, we'll close it and refund any payments made in the last 14 days, and anything else the law requires.
• One person, one account. You can't share, sell, rent or give away your account.
• The game is made for players in the UK, and prices are in pounds.

4. Your account

• You can play your first day as a guest without signing up. To keep your character and subscribe, you create an account with your email address. We sign you in with one-time codes or passkeys, not passwords.
• Keep access to your email and devices secure. Tell us straight away if you think someone else has used your account.
• Choose a display name that follows our community rules. We may change a name that doesn't.
• Give us accurate information, and keep your email address up to date so you get receipts and reminders.

5. The game

• Pier Pressure is a work of fiction set in a made-up version of Brighton. It pokes fun at landlords, rent and gulls. Places, businesses, characters and events are invented, and any resemblance to real ones is coincidence. Nothing in the game is financial, housing, legal or any other advice.
• In-game prices, wages, rent and outcomes are game mechanics. They don't reflect the real world, and we don't promise any particular result in the game.
• The game runs in a modern web browser on a phone, tablet or computer with an internet connection. Some features, such as adding it to your home screen or notifications, depend on your device and browser.
• We keep improving the game, so content and features change over time. We aim to keep it running smoothly but can't promise it will never be interrupted, for example during maintenance.

6. Subscription

What you get

A subscription gives you full access to the game while it's active, a monthly allowance of Pebbles to spend on cosmetics, and a subscriber badge. Everything that affects how the game plays is included. Nothing you can buy makes your character stronger or gives you an edge over other players.

Price and renewal

• Monthly: £3.99 a month. Yearly: £35.90 a year. Prices include VAT.
• The price and renewal period are shown before you pay. Your subscription renews automatically at the end of each period, and Paddle charges the payment method you used, until you cancel.
• We send you a reminder before each yearly renewal, and at least every 6 months for monthly subscriptions, with the price and how to cancel.
• If we ever change the price, we'll tell you at least 30 days before it applies to you. The new price only applies from your next renewal after that, and you can cancel before then.

Free periods and offers

Some offers, such as a free week when a friend invites you, start with a free period. We tell you the length of any free period, what you'll pay after it and when, before you start. You can cancel during the free period and pay nothing.

If a payment fails

If a renewal payment fails, Paddle will try again for a short time and we'll let you know. If it still can't be taken, your access pauses until it's sorted. Your character is kept.

When a subscription ends

Your character, home and cosmetics are kept. You can still sign in to look around, and you can carry on playing whenever you subscribe again.

7. Cosmetics, Pebbles and B£

• Cosmetic items (such as outfits and decorations) can be bought one at a time for the price in pounds shown, or with Pebbles. They change how things look, never how the game plays. Buying one gives you a personal licence to use it in the game. You can gift cosmetics to friends in the game.
• Pebbles are an allowance that comes with your subscription each month. They can only be spent on cosmetics. They can't be bought separately, sold, transferred to other players or exchanged for money or B£.
• B£ is the game's pretend currency, earned only by playing. It can't be bought. Friends can share rent in B£ up to a small limit. B£ can never be exchanged for money, Pebbles or anything outside the game.
• Pebbles and B£ are not money, have no cash value and are not refundable. You don't own them: they're part of the game, and we may adjust balances that came from a bug, cheating or a payment that was reversed.
• There are no loot boxes, no paid random rewards and no betting of any kind.
• Selling, buying or trading accounts, items or in-game currency for real money or anything else outside the game is not allowed.

8. Payments through Paddle

Paddle.com is our reseller and the Merchant of Record for every purchase. That means Paddle sells the subscription and items to you, takes your payment, handles VAT and sends your receipt. Your card details go to Paddle, never to us. Your receipt email has a link to manage your purchase, and you can also find your orders at paddle.net.

9. Cancelling and refunds

• Cancel any time in the game under Settings, through the link in your receipt from Paddle, or by emailing hello@pierpressure.app. Cancelling stops the next renewal. You keep access until the end of the period you've paid for.
• Refunds: you can ask for a refund within 14 days of any payment, including renewals, for any reason. The details are in our Refund Policy.
• Your legal right to cancel: UK law gives you 14 days to cancel a contract for digital content. When you start playing straight away, that legal right can end once play begins. Our 14-day refund promise still applies.
• If something you bought is faulty or not as described, you have rights under the Consumer Rights Act 2015, whenever you bought it (see section 14).

10. Keeping Pier Pressure safe

We designed the game so players can have fun together with as little risk as possible:

• Players talk using preset phrases and stickers, not free-typed messages. There are no voice chats and no photo uploads.
• You can only add friends by mutual agreement. Strangers can't search for you or message you.
• Anything players create that others can see, such as billboards, is built from templates. Display names are filtered.
• The game has mild, everyday themes and no sexual content.

Reporting

You can report a player or a display name from their profile card in the game, or email hello@pierpressure.app. We look at safety reports as a priority and aim to respond within 24 hours. If you think someone is in immediate danger, contact the emergency services first.

Complaints and appeals

If you're unhappy with how we handled a report, or with action we took against your account, you can complain or appeal through the in-game form or by email. A person reviews every appeal, and we'll tell you the outcome and why.

11. Community rules

Please don't:

• harass, bully, threaten or impersonate anyone, or encourage anyone to harm themselves
• use hateful, sexual, violent or otherwise offensive names or content
• use cheats, bots, scripts or automation, or exploit bugs (please report them instead)
• interfere with the game, its servers or other players' accounts, or try to get around our safety features
• copy, scrape or reverse-engineer the game
• use more than one account to gain an advantage, or share or trade accounts
• trade accounts, items or in-game currency for real money
• make fraudulent payments or misuse refunds and chargebacks
• break the law, or help anyone else to

12. If rules are broken

• Depending on how serious it is, we may give a warning, remove or change content or a name, limit features, reset balances gained by cheating, or suspend or close an account. We act in proportion and tell you what we did and why, unless the law or someone's safety means we can't.
• We report illegal content and serious threats to the police or other authorities where required.
• You can appeal any decision (see section 10).
• If we close your account for a serious breach of these terms, we won't refund payments, except where the law requires. If we close it for any other reason, we'll refund the unused part of your subscription.

13. Our content and yours

• We own the game, including its code, art, music, characters and text. We give you a personal, non-transferable licence to play it for your own enjoyment while you follow these terms.
• You can share the cards and images the game makes for you, such as your daily card and postcards, anywhere you like.
• If we'd like to feature something from your game on our social channels, we only do so if you tap the "Send to the Brighton Gazette" button. Features show your in-game name only, and you can ask us to take a feature down.
• If you send us ideas or feedback, we may use them to improve the game without owing you anything. Thank you!

14. If something goes wrong

• The game must be of satisfactory quality, fit for purpose and as described. If it isn't, you're entitled to a repair, or if that's not possible, a price reduction or refund. If faulty digital content we supplied damages your device or other content and we didn't use reasonable care, we'll repair the damage or compensate you.
• We're responsible for loss or damage you suffer that's a foreseeable result of us breaking these terms or not using reasonable care. We're not responsible for loss that wasn't foreseeable, or for business losses: the game is for personal entertainment.
• Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit. Nothing here affects your legal rights as a consumer.

15. Changes

• We may update the game and these terms, for example to add features, reflect changes in the law or fix things.
• If a change to these terms matters to you, we'll tell you at least 30 days before it takes effect. If you don't agree, you can cancel before then and get a refund of any unused part of a subscription you've paid for.
• If we make a change to the game that significantly reduces what you've paid for, you can cancel and get a refund of the unused part of your subscription.

16. Ending your account

• You can delete your account at any time in Settings. Deleting cancels your subscription straight away. We'll show you what you'll lose first, including any unused Pebbles. What we keep after deletion, and for how long, is in our Privacy Notice.
• If we ever decide to close Pier Pressure, we'll give you at least 30 days' notice and refund the unused part of any subscription you've paid for.

17. Law and disputes

• These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you keep the protection of your local consumer law and can bring a claim in your local courts.
• If you have a problem, please contact us first. Most things can be sorted quickly by email. For problems with a payment, you can also contact Paddle, which handles orders as Merchant of Record.
• If part of these terms can't be enforced, the rest still applies. If we don't enforce a term straight away, we can still enforce it later. Nobody else has rights under these terms.

18. Contact

Email hello@pierpressure.app. We aim to reply within 2 working days.