Refund Policy

Last updated: 7 November 2026

The short version

14 days, no questions asked: ask within 14 days of any payment and you'll get your money back.
That includes your first payment, every renewal and cosmetic items.
Something faulty? You can get it put right or refunded whenever you bought it.
Refunds go back to the way you paid, within 14 days of us agreeing.

Who handles refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. You can ask either Paddle or us, and we'll make sure it gets sorted.

The 14-day refund

You can ask for a full refund within 14 days of the date you were charged, for any reason. This covers:

Your first subscription payment, monthly or yearly.
Every renewal, monthly or yearly. If a renewal went through and you didn't want it, ask within 14 days.
Cosmetic items bought with pounds.

When we refund a subscription payment, that subscription ends straight away. When we refund a cosmetic item, it's removed from your account. Your character and everything else is kept.

After 14 days

You can cancel at any time to stop future renewals. You keep access until the end of the period you've paid for. We don't usually refund the rest of a period after the first 14 days.
We'll still refund you if the law says we must, for example if the game is faulty or not as described and we can't fix it, if we change these terms or the game in a way that significantly reduces what you paid for, or if we close your account or the game for reasons that aren't your fault. In those cases we refund the unused part of your subscription.
If you think you've been charged by mistake, tell us whenever you notice and we'll look into it.

How to ask for a refund

Use the link in your Paddle receipt email, or find your order at paddle.net, and request a refund there; or
email hello@pierpressure.app with the email address you used and roughly when you paid. You don't need to give a reason.

Refunds go back to your original payment method within 14 days of the refund being agreed. Your bank may take a few more days to show it.

How to cancel

Cancelling and refunds are separate: cancelling stops future payments, a refund returns a payment you've already made. To cancel, use Settings in the game (it takes a couple of taps), the link in your Paddle receipt, or email us. We'll confirm by email.

Pebbles and B£

Pebbles come with your subscription and B£ is earned by playing, so neither is bought on its own and neither has a cash value. They can't be refunded or exchanged for money. If a subscription payment is refunded, that month's Pebbles allowance may be removed if it hasn't been spent.

Chargebacks

If something's wrong with a payment, please contact us or Paddle first. It's usually quicker than going through your bank. Disputing a payment with your bank doesn't affect your legal rights, but while a dispute is open the account it relates to may be paused.

Your legal rights

This policy adds to your rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. It never takes them away. For more about your rights, contact Citizens Advice.

Contact

hello@pierpressure.app · Mambor Walson, Lagos, Nigeria.